My store was deleted unjustly for no reason. No reason was given except that I was in violation of something but wouldn’t say what. I can’t email the legal team. The form they sent me isn’t working. The live help robot is useless and wants me to click a link that doesn’t work before it will help me, am I being targeted by Shopify for some specific reason and they’re refusing any questions or response? Ticket number : 45208932-cf0f-433e-b8bf-e2fdbd73075f
Topic summary
A store owner reports their online store was unexpectedly deleted without a clear explanation. They received a notice citing a violation but no specific details were provided. Multiple support channels appear inaccessible or non-functional:
- Unable to contact the legal team via email
- A form sent by the platform isn’t working properly
- Live chat support (automated) has been unhelpful
The user suspects they may be specifically targeted and expresses frustration that support is unresponsive and directs them to non-functional links. Another participant asks for the store link to potentially help investigate, but the situation remains unresolved with no concrete answers about the violation or deletion reason.
can you share your store link