I just decorated my shop, uploaded my products, trafficked on Facebook, and completed the first order. I received a message that violated the aup policy and closed my shop directly. My products were all My factory designed and produced it myself, I guarantee there will be no problems, and I submitted all the personal information required for Shopify registration, but it was still closed by your security team. I need to know why, and I hope to get an explanation.
Topic summary
Shop closure for an AUP (Acceptable Use Policy) violation after initial launch and first sale.
- Timeline: Store was set up, products uploaded, traffic driven via Facebook, and the first order completed. Immediately afterward, a notice of AUP violation was received and the shop was closed by the security team.
- Merchant’s claim: All products are self-designed and manufactured by their own factory; they assert there should be no compliance issues. All required personal information for Shopify registration was submitted.
- Request: A detailed explanation of the specific AUP violation and the reason for the suspension/closure from Shopify’s security team.
- Status: No resolution or official clarification provided in the thread; the issue remains open and the merchant is awaiting a response.
- Note: AUP refers to Shopify’s Acceptable Use Policy governing permitted activities and content.