Without violating any policies i recieved a mail from shopify that i have terminated their policy. I have done everything in store keepong everything in mind. When i saw that email i was shocked , how this could be happened. I had invested a lot in fb ads , insta ads, tiktok and different influencers but they deactivated my store wihtout any reason and made me a whole loss. I was like on my first sale , i hadnt recived order , i was on progressing way and investing on my store. Is this the waste of money like a middle class guy like me ? or i have to contact police station for this scam. I am continusously asking for help in contact support but they are telling me to wait for email reply. Its been a whole day i have been waiting for their mail and run my store but i am recieving nothing. Is shopify a scam? People like me are facing this issues and had to left like a failure after giving everything on this. It will make you money but it will make our lives harder. Think about it or people like me will take our next step regarding this scam. Its not only about the money, it about the time we invested on it . Thanks and please improve your customer service, put some account reactivaters here. I know i am getting reply of “Wait for email” again but thanks.
Topic summary
A Shopify store owner reports their account was abruptly terminated without clear explanation, despite believing they followed all policies.
Key Issues:
- Store was deactivated before receiving their first sale
- Significant financial investment lost in Facebook, Instagram, TikTok ads, and influencer marketing
- User describes themselves as middle class and heavily impacted by the loss
Current Status:
- Shopify support repeatedly responds with “wait for email reply” without providing substantive answers
- Over 24 hours have passed with no resolution
- User expresses frustration about the lack of account reactivation options or customer service responsiveness
User Concerns:
- Questions whether this constitutes a scam
- Considering involving police
- Emphasizes the emotional and time investment beyond just financial loss
The discussion remains unresolved, with the user seeking community input on next steps and expressing deep frustration with the support process.
no dude in contact support they are telling to wait for a reply from safety team which is i am nit getting , and i dont think i will get over this like this