Hi,
In my ”featured products” collection on my home page, it only shows the demo images, not the images from my products.
I have selected the featured products collection to display on my home page.
Topic summary
A user is experiencing an issue where their homepage “featured products” collection displays only demo images instead of actual product images, despite selecting the correct collection in their theme settings.
Troubleshooting steps suggested:
- Verify products are added to the collection and set to “live”
- Check that products are visible on all sales channels (found in product admin under “Publishing”)
- Confirm each product has images uploaded
- Review theme’s Featured Products section settings
- Try viewing in incognito mode
Current status:
The issue remains unresolved. Multiple community members offered to investigate directly via collaborator access codes, and provided instructions on how to generate these codes. The user has shared screenshots showing their collection setup and expressed difficulty understanding some technical steps due to a medical condition (Hydrocephalus). They’ve now requested remote desktop assistance via AnyDesk to resolve the problem.
1 Like
Hey @Tezzo
That’s pretty weird, did you double check if those products are added in your collection and are live and visible on all sales channel? If all of that is okay, and still not working then share your store URL and collaborator request code in my private messages so I can have a look.
Cheers,
Moeed
I don’t have a proper domain name yet. Still using the Shopify domain.
Sorry, but what do you mean by this: “visible on all sales channel?”
@Tezzo shopify provides multiple sales channel like your website, youtube, instagram, facebook and you can control whether to show them or not, so check if your products are set to be available on your domain
also can you please share this page link? may be , just may be we may need to check theme code as well
If you open any product on Shopify admin then, on the right hand side you’ll see “Publishing” so make sure it’s included in all sales channel.
Best,
Moeed
Do you want my login info as well?
Sorry, but is it possible to create my website for me?
I have Hydrocephalus and it’s very difficult for me to understand simple tasks. I can pay you a little money for helping me out.
Please share collab request code of your store if so I can help you to check and solve it.
Where do I find the “collab request code”?
Sorry, I still don’t know what to do?
Hi @Tezzo
Make sure each product in your “Featured Products” collection has an actual image uploaded. Also, check the collection settings and your theme’s Featured Products section to ensure it’s set to display product images instead of the default demo images. Refresh the page or try in an incognito window if needed.
Ok, thanks. I will try.
This is the suggestion message to add your collection on main menu of the website, where all other pages are being displayed.