I’m having this issue too. Just tried in multiple browsers and incognito mode.
Worth noting that it is an app I had in the past and uninstalled. I’m trying to reinstall it now. @Nick If there’s something you can do on your end please let me know
Topic summary
Main issue: Adding apps redirects back to the store without installing.
Recent reports: Multiple users experience this across browsers (Safari and Chrome on Mac). Incognito/private mode works for some, but not all. One user notes the problem when trying to reinstall a previously uninstalled app.
Guidance from Shopify support:
- Try incognito/private browsing (a session without stored cookies/cache).
- Clear the browser cache (locally stored website data that can cause stale behavior). Support shared a written guide and a YouTube tutorial for cache clearing.
Outcomes so far:
- Incognito/private mode resolved it for several users.
- Clearing cache is recommended; mixed results reported.
- Installing via the Shopify mobile app succeeded for one user when desktop methods failed.
Status: Ongoing with no universal fix. Users who still encounter the issue after these steps are encouraged to report back for deeper investigation.
Notes: External resources (cache-clearing guide and YouTube tutorial) are central to the recommended troubleshooting steps.