Hello, I’m having an issue with my website saying that the address customers put in won’t work. How can I fix this?
Topic summary
Customer addresses are being rejected on a Shopify site; the site reports that the address customers enter “won’t work.” The cause and context are unclear.
Key missing details:
- Where the address is being entered (checkout, account creation, shipping form, etc.).
- The exact error message text.
- The specific page/template where it occurs.
- A screenshot showing the issue.
Latest update: A participant requested these specifics, including a screenshot, to diagnose the problem and suggest targeted fixes.
Status: Unresolved. Next step is for the site owner to provide the requested details so troubleshooting can proceed.
Where are customers typing in the address? What form and page does this occur on?
Also, what is the exact message you are receiving? Can you add a screenshot?