continually play loader not open checkout
Thanks for reaching out and welcome to the Shopify Community.
It sounds like you are having some issues with the checkout on your store. You mentioned that the checkout doesn’t open, and it continually loads - would it be possible to provide some more context about this? What steps are you taking in order to encounter this issue? Also, are you seeing any error messages or warnings in the cart or checkout? Feel free to provide some more detailed information, as well as some screenshots or a screen recording, and also your store URL if you feel comfortable doing so.
As @Niyeepo has kindly mentioned, this could indeed be related to some theme code or apps that you have on your store. There’s also a possibility that it might be related to your specific device setup. What theme are you currently using on your store? Have you made any recent changes to the theme code, or installed/uninstalled any apps that might coincide with the timing of this issue?
In order to try to figure out where this issue is coming from, there are some troubleshooting steps that I would recommend trying:
- Try installing a fresh, unedited Shopify theme and publishing that on your store. If the checkout issues disappear, and everything is loading fine then it would indicate there is a problem with your current theme setup.
- Clear your browser cache & cookies - this can help if your browser is storing old information which could cause issues such as what you have described.
- Ensure your device software/operating system and also browser version are up to date.
- Try accessing your store checkout using a completely different browser. You could also consider trying a different device if you have access to one, as well as a separate internet connection such as mobile data or another Wi-Fi network.
I am looking forward to hearing how the above steps go!