Why won't my Facebook link validate in brand settings?

Technical Q&A
1

When I go to my settings, and brand, I am trying to add my social media links there. But when I try to add Facebook, it doesn’t work. It says :“Link not valid”. When I go to my company’s facebook page, I get the following URL. https://www.facebook.com/profile.php?id=100085338799490

Is there some other URL I am supposed to use, or is this an error with the settings?

2

Hello @Colbzc

It’s GemPages support team and glad to support you today.

This issue because your facebooke page URL is incorrect format, It need to format like this

GemPages_0-1675998310398.png
GemPages_0-1675998310398.png619×269 5.35 KB

You can follow this video to change profile page URL https://www.youtube.com/watch?v=h89z-teUyGg

I hope the above is useful to you.

Kind & Best regards,
GemPages Support Team

3

That worked, thank you! I don’t know why I couldn’t find that. I think it’s because I had to be logged in as my business Facebook account, not my personal. And I was trying to change the link to my business page, and didn’t realize that my business FB account and page are basically the same thing

4

Thumbs up! Solved

5

hi there,

As Facebook made updates again, here is an updated (11/2024) version, fixing the same issue: https://www.youtube.com/watch?v=hHhAN8hBITs

cheers