Why won't my GIFs play on collection page banners?

Store Design
1

I have some GIFs I want to add to my collection pages to replace the current still banners. When I upload them, they seem to be playing in the backend, but is only a still image on the live collection page (stuck on the first frame). How do I have the GIF play on an unlimited loop?

Site ~ https://yourmatesbrewing.com/collections/merch

2

You can go to Themes > Customize > Collection Template then hide the collection banner, as I’m not sure the GIF will work. You can replace it by adding a custom liquid or image banner section with no text or buttons.

Hope that helps!
@biznazz101

3

Hi there, do you know if there is a way to get the GIF to work? GIFs are working as slideshow items etc but not the collection banner?

My theme does not support adding custom liquid or image banner sections through the customiser (see screenshot ~ https://snipboard.io/ih6vuV.jpg)).

4

I am unable to see the screenshot. The collection image will be always be static to my knowledge (No GIFs). The GIF either needs to be coded in to your theme files then, or added via a different section type. If slideshows are an option maybe try that and remove any additional slides as well as the text text via the section settings.

You can try replacing the collection banner code in your theme files too if your prefer with something like this replacing the link with your own:

Hope that helps!
@biznazz101