Why won't my grocery store's product variants add to the trolley consistently?

[Sham4]

Hi, I have an online Grocery shop.

Everything was working fine until an update came and messed everything up.

So when you add an item it has variants

For e.g. We have chicken and we need to select how we would like the chicken, With Skin? YES/NO, Cuttings (Size)? WHOLE, 2, 4, 8, 12

The problem is that it some times adds this to the trolley and sometimes doesn’t when clicked on ‘Done’. It does not allow us to add the quantity at all.

Please test it yourself on https://happiroo.co.uk/collections/fresh-meat

How can we select the variants and add the quantity to the trolley whenever chosen?

Your help will be greatly appreciated,

Sham

[Ollie]

Hey @Sham4 .

Thanks for reaching out.

I appreciate that you have included the URL to your online store as well as the screenshot. Have you had any customers reach out to you about this issue? Also, would you be able to provide a screenshot of the error message? Looking into the store, I tested the variants on the products Small whole chicken and Medium whole chicken. I was able to choose any of the variants on the products and select a different quantity each time.

I would suggest attempting to clear the cache on your browser to see if it allows you to select any of the variants. If the error persists, you can attempt to use another browser. As for example, if you are using Safari try this action on Google Chrome.

Looking forward to your reply.