Why won't my Mailchimp pop-up email form close on my Dawn theme site?

Store Design

Topic summary

Mailchimp pop-up on a Dawn theme site wouldn’t show a working close (X), preventing shoppers from dismissing it. Cause attributed to theme code, not Mailchimp.

Resolution: A CSS fix in base.css restored the close control by forcing the pop-up’s close element to display. Key detail: the .mc-closeModal element was set to display inline-block with !important. The site owner confirmed the fix worked. A screenshot was referenced, but the CSS change was the essential solution.

Additional suggestions: Another participant recommended considering alternative popup/email tools (e.g., Klaviyo) and Shopify popup apps (Popper, Easypop), noting integrations with Klaviyo and Mailchimp and claiming potential gains, presented as user opinions.

New, related requests emerged:

  • A separate request to add a newsletter sign-up to a giveaway landing page (no solution provided in-thread).
  • Another user reported the CSS fix didn’t work on their site; after sharing the URL, the helper couldn’t reproduce the issue and requested a screenshot.

Status: Original closing issue resolved via CSS. Subsequent requests remain open pending more details or targeted guidance.

Summarized with AI on December 15. AI used: gpt-5.
1

Hello, my pop up email form from Mailchimp won’t allow you to X cross it off which is very annoying for the customer to keep shopping without subscribing. I have contacted Mailchimp but they are saying it’s something to do with my code. I have the Dawn theme any suggestions? Please help I’ve tried everything! :folded_hands:

1 Like
2

@Sue14

Sorry you are facing this issue, it would be my pleasure to help you.

Welcome to the Shopify community! :blush:
Thanks for your good question.

Please share your site URL,
I will check out the issue and provide you a solution here.

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3

Thank you :folded_hands: www.mosshairfashionbeauty.com.au

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4

@Sue14

thanks for url

can you please try this code

  1. Go to Online Store->Theme->Edit code
  2. Asset->/base.css ->paste below code at the bottom of the file.
.mc-closeModal {
    display: inline-block !important;
}

After code view this

KetanKumar_0-1635663216690.png
KetanKumar_0-1635663216690.png1920×1080 471 KB

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5

OMG thank you so much it worked!! Really appreciate that.

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6

@Sue14

its my pleasure to help us

7

Hi Sue14,

Instead of mailchimp you can use Klaviyo which supports all the popup.

Adding pop-ups to your Shopify site is one of the best ways to boost conversions and hence increase your sales too. Using an email pop-up is usually the best way to grow your subscribers list. Sales can be improved by Reducing cart abandonment with an exit intent ad to keep visitors on your site when they plan to exit. What’s most important is that the pop-ups you create are valuable, un-intrusive, and well-designed. There are many Shopify popup apps that’s available for you in the appstore. Both Free and Paid.

Here are the best Popup app on shopify that works best for my store

1.Popper

It is a pop-up app that allows Shopify merchants to collect emails and increase subscribers by 500% and sales by 35% instantly. The best part is its Free but still provides 11 different unique and stylish popup templates to chose from.

All pop-up templates are customizable, and they can integrate with Klaviyo and Mailchimp. You can choose templates based on your store goals and objectives.

Popper can be used for a variety of purposes right from creating a mailing list, avoiding shopping cart abandonment, promoting discount codes & sales, subscribing to newsletters and many more.

2.Easypop

Easy pop is an all-in-one tool to build and launch pop-ups specifically for Shopify stores. Their pop-ups allow Shopify merchants to collect marketing opt-ins and present discounts or offers on the pop-up. Powerful flexibility gives you the ability to create thousands of different campaigns, and target the pop-ups to appear at the right time to the right person. Give customers the content they need to hit that checkout.

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8

Hello!

Can you help me to add newsletter sign up form for my 1 landing page giveaway? www.littleplaymates.com I just can’t figure out by myself, have been searching for internet and get some of codes, but they don’t work. Thank you for your time!

9

I tried to add this css and it’s not working.

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10

@jeffbarton105 can you please share your store url

11
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12

@jeffbarton105 thanks url but i can’t see any issue in your store can you please show me or share screen short?