Why won't my new collections appear on the menu bar?

Shopify Discussion
1

Hi,

I have created new collections that I want to add on the menu bar. I don’t understand why it is not working, the collection is published and I have done it the same way as before.

Can anyone help me?

Thank you!

2

could it be related to this ?

https://community.shopify.com/topic/2195183

3

Hi, @WINO . I’m happy to help you out with this! Can you walk me through the steps you’re taking to add these collections to your menu and what happens when you try to do this?

The steps to add menu items can be found here. If your collections are published you’ll want to start by going to Online store > Navigation. From here, select the menu you want to edit. For your menu bar across the top of your online store, this will typically be called Main menu. Once you’re looking at your Main menu you can click Add menu item to add a new option to your menu. You can also click Edit next to your current menu options to make changes to them. When adding or editing a menu item, you’ll want to make sure you’ve added a name (which will be displayed on your online store) and a link (which is the page the menu item connects to when the name in your menu is clicked on your online store). You’ll also want to save any changes you make by clicking the Save button. You can see an example of these steps below.

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Please let me know if you’re still having trouble after trying that out!

4

Hi Erin,

This is exactly what I’ve done.

Also, I have noticed that when I reload the page of my website, for a few seconds, the category I al trying to add appears and disappears right away the page is reloaded.

Do you think there might be a bug?

Thank you,

5

Hi, @WINO . Thank you for clarifying that! It’s definitely strange that it isn’t working after you follow those steps. I recommend reaching out to our support team through the Help Centre here so that we can review this with you in more detail. We aren’t able to see your account information here over the Shopify Community, but if you speak with us through the page I shared we should be able to see more information to help.

In the meantime, I’d also recommend doing some troubleshooting on your end to see if there is something local causing this issue. It’s possible that the page has been updated correctly, and something is preventing the page from being displayed properly. The following steps can help:

  • Clear your cache and cookies (if you’re using Google Chrome, use the “all time” time date range).
  • Ensure your browser’s cookie preferences are not set to “Block all cookies”.
  • Try another web browser, and try within the browser’s private or incognito mode.
  • Try disabling browser extensions.
  • Ensure the web browser is up to date on the latest version. You can find a list of the browsers we support here.
  • Try another device, such as another computer or a cellphone.
  • Try another internet connection (for example, switch to a cellular network on a phone rather than using wifi).
  • Ensure you don’t have any firewalls or VPNs enabled on your device or network blocking Shopify.

Let me know if you have more questions!

6

Thank you Erin, will do that!