Hi, I have issues with people trying to buy products. They complete the billing information and press continue and nothing happens, it is not working. Can anyone help me with this? I am loosing sales.
That’s a critical technical issue. Reach out to the makers of your theme for some support ASAP.
Hi, @catalinamurphy !
Thanks for getting in touch!
Are you still encountering this issue? Is this only happening after they complete the billing information or are they able to enter the payment details at all?
If you’d like to share your store’s URL with me here so that I can test it that would be great!
In any case as mentioned by @Jonathan-Ecom this may need to be looked at by higher tier support and as I cannot access your account from the forums here myself, you can visit our support portal here to get the support you need.
Let me know how that goes!