I’m having the same issue.
Topic summary
Packing slips are failing to generate in Shopify. Multiple merchants report sudden outages within the same timeframe, despite trying different browsers, devices, and re-logging.
Recent updates:
- One merchant noted the issue seemed “sorted” shortly after the outage began.
- Support (via chat) later confirmed it was a system‑wide issue in progress, after initially suggesting trying another browser.
Workarounds and impact:
- Browser/device changes did not help, indicating a platform-side problem.
- A merchant who switched from Shopify’s Order Printer app to a paid third‑party app ($20/month) reports the same failure, suggesting the issue affects underlying services, not just a specific app.
Longer-term context:
- Some merchants say similar failures have recurred for months, often in the evening, disrupting order fulfillment.
Status and next steps:
- Partial recovery reported, but recurring reliability concerns remain.
- Shopify is reportedly working on a fix; no root cause, timeline, or permanent resolution provided.
- Discussion remains open with unresolved questions about stability and prevention of future outages.
1 Like