I’m having this problem. I did notice that the save button appears when I change the price. Any other edits and it is gray at the bottom and not appearing at the top.
Topic summary
Ongoing issue: product changes (metafields and descriptions) are not saving reliably.
- Scope and symptoms: Edits to metafields (custom product fields), descriptions, titles, status, tags, SKUs/barcodes, and images often don’t persist. Users see the Save button re-highlight, “Unsaved changes” warnings, or content reverting. Some report theme and page edits also reverting.
- Environments affected: Multiple browsers (after cache clear), desktops, and especially the Shopify mobile app on iPhones/iPads used in warehouses. One observation: the Save button appears for price edits but stays grey for other fields.
- Timeline/conflict: A staff member said a metafields-saving issue was resolved and recommended cache clearing and trying another browser. Many merchants continued to experience failures, saying the problem returned or worsened. A few noted it started working again hours or the next day without changes, suggesting intermittent backend issues.
- Impact: Significant time loss and missing SKUs/barcodes/photos after apparent saves.
- Current status: Not fully resolved; sporadic and recurring for many.
- Next steps: Another staff member advised contacting authenticated chat support via the Shopify Help Center (open AI chat and type “contact support”).
Open questions: root cause, mobile app reliability, and prevention of data loss.