A purchased domain from Hostinger that was previously connected to a Shopify store stopped working after about a month, despite the owner paying for a year and re-entering the same A and CNAME records. Attempts to reconnect following the original setup are failing.
The A record (points the root domain to an IP) and CNAME record (maps a subdomain like www to another hostname) may be correct, but other DNS records at Hostinger could be interfering. Conflicting or additional DNS entries can prevent proper connection to Shopify.
Recommended actions: review the DNS zone at Hostinger and delete any extra or conflicting records beyond the required A and CNAME for Shopify. If unsure, contact Hostinger support for assistance or share domain details privately with the helper for a check.
No resolution confirmed yet. The issue remains open pending DNS cleanup and/or support intervention.
Hi,
If you have the Aname and Cname correct, there might have been some additional records which got added in the dns settings at hostinger, you would need to delete them. You can either dm us your domain name and hostinger details or reach out to Hostinger support for help and they will be able to do it for you.
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