Why won't my Review App load despite troubleshooting?

Shopify Apps

Topic summary

Core issue: The Shopify Product Reviews app won’t load, stuck in an endless reload loop showing “Your browser needs to authenticate Product Reviews” and a cookies-access prompt.

Context and attempts: The reporter says it’s not cookie-related—cleared cookies, restarted, tried two browsers and two machines, and followed known recommendations. They link the onset to an earlier Shopify SKU issue that converted SKUs (stock keeping units) into scientific notation.

Guidance offered: One response advises contacting the Product Reviews app developer to audit the store and app for potential issues.

Blocker: Another participant cannot find a direct way to reach the developer; the “Get support” link routes to the Shopify Help Center and an unhelpful automated system.

Status: No resolution. Key open items:

  • How to directly contact the Product Reviews app developer/support.
  • Whether the SKU/scientific-notation incident is causally related to the authentication loop.

No images or code are central to the discussion.

Summarized with AI on January 6. AI used: gpt-5.
1

I have problems with the Review App no longer loading and not accessible. This has been happening for a few months since the SKU problem occurred in Shopify and converts all the SKU’s into scientific norms.
Whenever I click on the review app the page just keeps reloading and reloading with the following message:

Your browser needs to authenticate Product Reviews
Your browser requires apps like Product Reviews to ask you for access to cookies before Shopify can open it for you.

The issue is not connected to cookies. I’ve deleted all cookies, restarted, used two different browsers, two different machines and followed every recommendation available for this problem and nothing can resolve it. It’s a Shopify issue. The app can’t be accessed and once you try to load it I can’t get out of that window, and the page just keeps trying to reload.

2

Hello @shopfy-2020 ,

First, you need to contact the Review app developers. They will conduct an audit of your store and app to identify and fix any potential problems.

Best regards,
Anastasia

3

How do you contact the developer mate??? The “get support” takes you to shopify help center" and nothing comes out from that robo system