Our problem is fixed! Ew3 gave us the right idea to find the problem. If you’re having the same issue, here’s what we did:
- Go into the code editor for the theme you’re having issues with
- Go to Config > settings_data.json
- Try to make a small change to the page (For example, I tried to change the text in the announcement banner), click “Save”
- If the error is in that file, you will get an error message—mine had to do with the newsletter block. This error message can help you pinpoint what part of your code is not functioning correctly and can be addressed by a web developer.
I don’t have more specific instructions than that, but because we weren’t getting any kind of error code from the theme editor, combing through the code for what was causing the issue was going to be a much bigger product. With Ew3’s suggestion of finding the incorrect error block in a preset, we were able to pinpoint our own issue and solve it relatively quickly. Good luck!