We just launched some products and Shopify will not let us update the website. None of the changes I made are sticking, and every time I open up the setting, the change reverts back to how it was. What’s UP?!
Hi, @dreams_usa !
Thanks for reaching out in our Community forums and sharing your concern. I’m happy to help.
I understand how crucial being able to launch your products and updating your store is, so I will do my best to provide the necessary steps to resolve this issue. Since we have not received any reports of this occurring to other merchants, my first suggestion would be to try a few local troubleshooting steps:
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try a different web browser to rule out any browser issues.
- Try another device, like another computer or mobile phone.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
- Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.
If these steps do not solve the problem, feel free to reach out to our support team directly here and our we’d be happy to take a closer look to determine what is preventing you from making any changes.
If there is anything else I can help you with, please let me know.
Hi again, @dreams_usa !
I hope your day is going well. I just wanted to check in with you to ensure that you receive the support you may need in regards to updating your website. I understand how important this is, so I’d love to look into this further if it has not been resolved by now!
Thanks again and talk soon!