Why won't my SSN save or verify on my sole proprietor account?

Technical Q&A

Topic summary

Issue: An individual/sole proprietor cannot get their SSN (Social Security Number) to save or show as verified in Shopify Payments after submission.

Latest guidance: A Shopify representative advises contacting Shopify Support via the Help Center so the team can authenticate the account and investigate.

Action steps provided:

  • Log into the Shopify Help Center.
  • Choose Money > Shopify Payments from the topics.
  • Scroll to Get Support to access available contact options.

Assets: A screenshot is referenced to show where the Get Support option appears.

Status: No in-thread troubleshooting or fix was given. Resolution requires a support ticket and account authentication; outcome pending.

Summarized with AI on February 3. AI used: gpt-5.
1

Hi, my business type is an Individual/sole proprietor, and after I enter my SSN and then submit it, it won’t save or said that it’s being verified.

2

Hi, @Nhitran238 .

Welcome to the Shopify Community!

Thank you for sharing your question here.

I understand you’re experiencing issues when trying to submit your SSN number for Shopify Payments. In order for our team to take a closer look and assist you with this, I recommend creating a support request via the Shopify Help Center. Your account will need to be authenticated for our team to guide you with the best next steps.

Below, I’ll share steps on how to contact Shopify support.

How to contact Shopify Support:

Lastly, I’d love to hear more about your online store, what type of products you’ll be selling and how you started.