I haven’t been able to load my theme editor for the past few hours. It was acting very slow and will not load at all now. My internet is fine. The admin page loads in a quick manner, but when I click on the customize button it never finishes loading the theme editor.

Hi, @Forever-Curls ! This is Rae from Shopify. I’m happy to help out with this! Which browser are you using currently? I recommend ensuring it’s one of our supported browsers , and then clearing the cache before trying to access the theme editor again. If that doesn’t help resolve things though, p…

Hi, @zacharytipton ! I appreciate these extra details. Since this issue is only happening with the Lorenza theme , it’s possible that this problem may be tied to the theme specifically. Lorenza is a third-party theme developed by Fluorescent Design Inc., so I recommend reaching out to them directl…

Rae, I have tried another device I have used a different internet connection I have used debut theme (works) I have used incognito. I still can not edit the lorenza theme. this is what I get: [zacharytipton_0-1625946742193.png] Please help me fix this. Zack

Hi, @zacharytipton ! Thank you for trying out those troubleshooting steps. Since the theme editor is loading correctly on Debut , and this issue is only occurring on the Lorenza theme , the best way to get this looked into further is to speak with your theme developers directly. Did you have a chan…

Mine has been doing this for over a week now. I am in the middle of Rebranding my store and I can’t even edit my store theme because it won’t load the theme page. I’ve tried deleting the cache and all but it’s still not working. I can’t even load any of the themes.

Hi, @LouLouNRooOwner ! Thanks for joining this thread and letting me know. I’m sorry you’re experiencing this issue during your re-brand, and I understand the importance of getting this resolved as soon as possible. To confirm, is it the theme editor specifically that’s not loading? Or, are you un…

I am facing the same problem. I am using defaulted theme of Shopify and I cannot edit although my Internet is fine, my Chrome is up to date and I have cleared cache. Please support me with this issue, thank you!

I am having the same issue as well. Cannot get the Theme Editor to load. Have tried using incognito window and same result.

hi @Rae , I’m having the same issue. Last night and today. Theme editor isn’t loading. Cleared cache. Multiple browsers and devices. Won’t load from Shopify app so it must be Shopify. Using Pipeline 2.0 theme. But nothing under the “Sales channels → Online store”. Will work. The menu will load, b…

Why won't my theme editor load on the admin page?

Store Design

bes_projects February 1, 2022, 9:35am 17

Facing same issue from yesterday, My site is live but theme editor is not working. I have verified entire code and there is no issue with that.

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Why won't my theme editor load on the admin page?

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