Hello guys, I’m having an issue with my Shopify apps (TikTok & Snapchat) which are no longer open. I need community support on this question as soon as possible please, thank you in advance.
Topic summary
Issue: TikTok and Snapchat Shopify apps suddenly stop opening in the store admin. They previously worked but now show error messages (details visible only in attached screenshots).
What the merchant tried: Reinstalled both apps; problem persists. Provided screenshots of the errors.
Staff guidance: Likely a browser-related issue rather than a Shopify admin/app issue. Requested:
- Test in a different browser.
- Power-cycle/reset the internet router, then retry.
- Share when the issue first started and any recent changes.
Context on attachments: The screenshots appear central, as they contain the specific error messages driving the diagnosis.
Current status: No resolution yet. Awaiting the merchant’s results from browser and network tests and the timeline of when the issue began. The discussion remains open pending follow-up and confirmation of whether the issue reproduces across browsers/networks.
Hi there, @Hiibeedot . Thanks for taking the time to reach out to folks here in the Shopify Community Forums to find some support with these third party app issues you’re experiencing! My name is Imogen. It’s great to meet you!
Before myself, or other members of the community, are able to assist you, we would love to have some more context around the specific issues you’re experiencing with these apps. If you can follow up on this thread here outlining what you’re experiencing with each app, that would be immensely helpful to us in regards to helping you resolve things!
Please, follow up with us here when you can! I’ll keep my eyes peeled for your reply!
Hi there, @Imogen_1 . The two apps normally open before, but suddenly they don’t just open anymore. The error they usually give me when I open them are show in the attached screenshot below. I’ve even tried to reinstall them but nothing has changed so far, I need the community’s assistance as soon as possible pls.
Thanks for following up with us here, @Hiibeedot . I appreciate you taking the time to provide us with those screenshots!
It looks like this could be an issue with your browser, and not so much your admin itself. Let’s do some additional testing!
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Can you try logging into your store using a different browser, and let me know if you’re able to access these apps in that different browser?
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Can you try resetting your internet router, and then try again, and let us know if you notice any changes?
Additionally, can you let me know when you first noticed that this issue was happening? Follow up with me here when you can!