Hi Shopify, I’ve added a driver’s license picture and it verified but for my utilities bill it won’t verify.
for my utilities bill I put proof of my address from my bank but it won’t work, what do I do? Thank you
Hey, @Iceee ! Welcome to Shopify Community!
We’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!