Why won't my website connect to Shopify?

Technical Q&A

Topic summary

A user is experiencing DNS configuration issues preventing their custom domain from connecting to their Shopify store. They’ve shared screenshots showing their current A and CNAME records, along with error messages from Shopify.

Current Setup Issues:

  • A record and CNAME records are configured but not connecting properly
  • Shopify is displaying DNS-related errors

Recommended Solution:
A community moderator provided step-by-step DNS configuration instructions:

  • Point the A record (with [email removed] or root domain) to Shopify’s IP address: 23.227.38.65
  • Point the CNAME record (with “www” hostname) to shops.myshopify.com. (including the trailing period)
  • Delete any other existing A records on the domain
  • Ensure proper hostname formatting [email removed] for root, “www” for subdomain)

Important Notes:

  • DNS changes can take up to 48 hours to fully propagate
  • The user was also directed to review Shopify’s General Checklist to ensure their store is ready for customers

Status: Awaiting user confirmation on whether the suggested DNS changes resolve the connection issue.

Summarized with AI on November 13. AI used: claude-sonnet-4-5-20250929.
1

This is my A record and CNAME:

thehobosapien_0-1706021139562.png

thehobosapien_1-1706021156314.png

My shopify still shows:

thehobosapien_2-1706021203418.png
thehobosapien_2-1706021203418.png706×158 13.4 KB

Here’s my shopify store:

thehobosapien_3-1706021232637.png
thehobosapien_3-1706021232637.png327×132 9.39 KB

I also tried CNAME shops.myshopify.com

2

Hi, @thehobosapien !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

I appreciate you for taking the time to outline your situation and share the relevant screenshots. It appears as though you are looking to connect a third party to your store, and are having a few DNS errors. You will wan to pay special attention to the host names like [email removed] and “www” when inputting your DNS options. Kindly follow the steps below:

  1. On your domain provider’s website, log in to your account.
  2. Find the DNS settings or domain management area.
  3. Change the following records:
    1. Point the A record to the Shopify IP address 23.227.38.65.
    2. If necessary, change the Host name to the @ symbol.
    3. Delete any other A records on the domain if there are any present.
    4. Point the CNAME record with the name www to shops.myshopify.com.. Be sure to include the period at the end of the domain.
    5. Save your changes.

Please note, that edits to your DNS settings will take up to 48 hours to fully propagate. During this time, feel free to review The General Checklist as it is a great tool that will ensure that you have your Shopify store all set up and ready for customers to make purchases on.

Let me know how that goes!