Hi, so my website will not load and I am unable to customize it since it won’t load there either, what should I do?
Hi, @Muhammed1 !
Thank you for your post, I’m happy to look into this with you.
Could you share your URL so I can see if it will load on my end? It would also be helpful if you can share some screenshots of the error you’re seeing when accessing your store and theme editor. I’ll look up the error message in our documentation and go over any necessary troubleshooting steps with you.
I look forward to helping you!
Hey, @Muhammed1 !
Thank you for getting back to me and sharing your URL. It looks like I am able to see your store when accessing that link (the first screenshot is what I see when clicking directly on the link you posted above, and the second screenshot is what I see when I type in cometclothes.co):
Are you still having trouble customizing your store using the theme editor? If so, could you share a screenshot of the error you’re seeing? I’m unable to access your account through the Community Forums so I won’t be able to replicate the issue, but I can definitely walk you through some troubleshooting steps once I have more information.
Thanks for working with me on this!