Hi there, @ErinHanifen . Thanks for following up! Are you able to provide us with information on what your friend in Canada sees when trying to open the site? The more information you can share with us, the better we can determine what the issue may be.
Additionally, you can reach out to our Authenticated Support Team via our AI Assistant so we can get you connected with one of our advisors. They’ll be able to access your store in real-time, and discuss the situation with our Escalated Teams if required.