Hello! I am from Canada, but am traveling Mexico. I’m experiencing a problem where my website ( SpiritCasa.com ) will not open in Mexico unless I use a VPN to access it. This poses a problem, because we ship worldwide, but now I don’t know what countries even have the ability to visit the site.

Hi @ErinHanifen , This is Theodore from PageFly - Shopify Page Builder App. The issue with your Shopify store ( SpiritCasa.com ) being inaccessible in Mexico (except through a VPN) could be due to several factors. Here’s how to troubleshoot and potentially resolve it: Shopify Geolocation Apps: Ch…

I needed to add to my market. I didn’t realize I didn’t have all countries selected in “international”. So now I am able to view it in Mexico! However, my friend in Canada still can not open the site.. I even made sure the “primary market” was set to Canada, but still not working.

Hi there, @ErinHanifen . Thanks for following up! Are you able to provide us with information on what your friend in Canada sees when trying to open the site? The more information you can share with us, the better we can determine what the issue may be. Additionally, you can reach out to our Authen…

Hi, please I need your assistance. My store eaglesluxury.com has refused to open in some countries. I asked a few of my folks in Nigeria to open it but none of them could. I have activated my international market, even installed shipbob as instructed while I was chatting on shopify live support but …

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Why won't my website open in certain countries?

Technical Q&A

HelenEL September 22, 2024, 10:54am 6

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Why won't my website open in certain countries?

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