Tried contacting shopify support, and their answer is always, " load Google chrome, Safari is known to have issues." I’ve been using Safari for our site and all of our devices work using Safari, is it too hard to ask Shopify to support Safari? or am I asking too much?

Hey @Terrawagen . Thanks for reaching out. I appreciate the feedback that you have shared with us, I will pass this forward to our internal teams and let them know that you have been noticing issues with your online store using the Safari browser. With that being said, did you happen to clear the …

Yup, all the usual browser corrections including clearing cookies, cache, restarting etc. had an hour long session with Shopify where they say they want to help but keep steering me towards Chrome. as part of their troubleshooting process I did load Chrome and yes it works. There must be other Safa…

Same issue here! My website doesn’t load at all on Safari browser but works fine on Chrome, Edge, Firefox, and even mobile IOS Safari. Any ideas on how to fix? Site URL: https://www.hammerandstainli.com Shopify URL: https://hammer-1538629768.myshopify.com Theme: Maker [Safari not loading.jpg]

Shopify still has not responded to me for months now. I run our site on Safari, but if I want to add or modify any products I have to open Chrome. Still an open issue… Patiently waiting for them to figure it out.

I’m experiencing an issue when I go to “Products” in my Shopify admin, with Safari it is so slow its unusable, no problems with Chrome. Tried clearing cache and cookies, no difference.

This is happening again on ios 16 beta now, the product page is basically not working , it lags, very slow, reloads into black screen and so many issues.

Dear @Ollie , We are experiencing the same issue, it’s impossible to load the page of our store: loumiyou.be (not in admin mode) via safari. This can impact our sales since many of our clients have iOS. When could we expect a fix? Best regards.

Hey @TatianaDeTheux . Thanks for reaching out. In this case, I would suggest reaching out to our live support to have a further look into the abandoned carts that you may be receiving. This will allow us to gather additional context and investigate why specific customers are unable to successfully…

Why won't product pages load on Safari despite Shopify support?

Technical Q&A

lovingbynature April 30, 2022, 4:16pm 4

I am having the same issue as a Safari user and it is really frustrating. Has been happening for weeks now

Topic		Replies	Views
Why is my website not loading properly in Safari but fine in Chrome? Shopify Discussion	5	795	August 20, 2020
Shopify isn't loading properly on Safari for me. Has anyone experienced this and found a fix? Shopify Discussion	3	548	October 21, 2025
Issue loading product pages on my Shopify Shopify Discussion	1	134	April 4, 2022
Shopify is not working in Safari browser Shopify Discussion troubleshooting	4	1000	September 11, 2024
Is Safari causing extreme lag in your admin pages? Shopify Discussion troubleshooting	77	990	June 18, 2024

Why won't product pages load on Safari despite Shopify support?

Related topics