Hello,
Recently Shopify removed a lot of our products & and sent us a assertation form to sign. They also marked us as selling outside of the United States, when in fact we only sell within the United States and are located in the United States. The link we were sent was does not work. I tried using many devices and everytime it shows it does not exist. They threatened to shut our store down after 15 days, and we are a big company and can’t afford 1 day of shutting down. Shopify Legal team doesn’t reply to e-mails and regular shopify customer support doesn’t seem to help either.
Hi, @cbdhelp .
Welcome to the Shopify Community and thanks for sharing your question here.
I understand that quite a few of your products have been removed and you received an assertation form to sign. You mentioned that the link provided is not working for you and you haven’t received a reply as of yet. Rest assured, I’ll do my best to point you in the right direction to receive assistance with your store and products.
Are you able to locate an email from our team within your inbox, spam or junk folder? If you’re able to retrieve this email, I recommend replying directly to it. Our team handling your request will be in the best position possible to either provide you with another link form to submit or any other information required.
If you’re unable to locate this email, I suggest creating a support request directly through our Help Center. Once you’ve followed the prompts and selected a topic and subtopic, you’ll be presented with our available support contact options. For the fastest response time, you can select chat and be connected to a live support advisor.
We are unable to authenticate accounts or provide account-specific information via our community forums. However, if you have any non-account-specific questions, I’ll be happy to answer them here and provide the applicable resources.
Let us know if you have any further questions.