Why won't you fix or place the Wisepad 3?

Shopify Discussion

Topic summary

A merchant expresses frustration that critical accessibility issues with the Wisepad 3 card reader remain unresolved after 6 months. The device lacks essential features for serving customers with disabilities:

Key Problems:

  • No audio feedback or vibration alerts
  • Card/phone must be scanned over the screen
  • Minimal external branding creates trust issues with customers
  • Only displays Shopify logo on screen during transactions, which customers don’t notice

Merchant’s Request:
Wants Shopify to offer the Terminal Go as an upgrade option, noting that competitors like Square provide terminals with receipt printing capabilities.

Current Status:
The merchant feels ignored by Shopify support and is considering switching to another platform due to what they perceive as inferior POS hardware compared to competitors. The issue remains unresolved and ongoing.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1
  • Seriously? I made the same complaint 6 months ago and it’s still not fixed. I do business with people with disabilities and the Wisepad is a joke. It’s like a chef having blunt knives.

Wisepad 3 is the worst device I have seen for people with disabilities.

  • No sound
  • No vibrations
  • Scans card/phone over screen
  • No external branding

People don’t trust the Wisepad 3. A small black device. Only logo is in the screen but no one sees the logo because they only see the tapping logo and price.

Why can’t we have a Shopify Terminal Go as an upgrade to the Wisepad 3 junk? I’d love a terminal go. Square offers a terminal that prints receipts.

I know this will fall on deaf ears because what would this Shopify customer know about what Shopify customers want. Amirite???

Shopify PoS hardware sucks compared to other platforms. I’m even thinking of moving away from Shopify.