Hello, I just created an email marketing automation to welcome my new customers, saying we will launch my store and giving them a discount code. I just want to ask: will the customers who already subscribed to my emails before I activate the welcome email receive my welcome email? or the email will be sent automatically to the CX who subscribed after I created and activated my welcome email.
Topic summary
A store owner created a welcome email automation offering a discount code for an upcoming store launch. They’re asking whether this automated email will be sent to:
- Existing subscribers (those who subscribed before the automation was activated)
- Only new subscribers (those who subscribe after activation)
The question remains unanswered. One response suggests an alternative WhatsApp marketing solution (SUKHIBA Connect) with AI-powered customer segmentation and broadcast features for discount campaigns, but doesn’t address the original email automation question.
Status: The core technical question about email automation behavior for existing vs. new subscribers is still unresolved.
1 Like
Hello Yusuf Saeed, Happy Tuesday!!
I am happy to offer an alternative solution. SUKHIBA Connect is a WhatsApp Commerce platform with a broadcast feature which enables you to use the Sukhiba AI to segment customers based on different criteria and target them with marketing campaign messages that can focus on discounts and product education. Happy to book demo with you on how this will elevate your business.