I recently had an order purchased through PayPal. However, instead of shipping the product, I delivered it by hand because the customer was a friend of mine that lived in the city. It has been about a week and I still have not received a payout from PayPal. Will PayPal still send me the money even though the order was delivered by hand and not fulfilled through shipping? The order is still marked as unfulfilled as well and I don’t know how to fulfill it since I delivered in person
Topic summary
Seller delivered a PayPal-paid order in person; a week later no payout has arrived, and the order remains marked as unfulfilled in Shopify. They ask if PayPal will still release funds without shipment.
Shopify advises manually updating the order: open the specific order in Orders and use “Mark as fulfilled” to indicate delivery completion (fulfillment = confirming the order has been delivered, not necessarily shipped).
For payout status, Shopify cannot assist; the seller should contact PayPal support via the provided link to confirm timing and any requirements.
No confirmation was given on whether PayPal pays out for hand-delivered orders. Action items: 1) Mark the order as fulfilled in Shopify. 2) Reach out to PayPal to check payout details.
Status: unresolved; key question about PayPal payout for in-person delivery remains open.
Hi there @Harneet_kr !
You can check out how to fulfill your own orders here on our help site.
Heading to the specific order in question in the Orders menu and clicking on that order itself where you can look for the option to ‘Mark as fulfilled’.
We wouldn’t be able to provide PayPal-specific support from here in Shopify, so if you need to check in on them to see when an order might be paid out, you can reach out to their support here.
Could you tell me a bit more about your business, how long you’ve been using Shopify, or anything else you’re working on currently?