Hello,
After reviewing your information and website (), we have determined that you are in violation of Section 4.4 of the Shopify Terms of Service and we are therefore unable to support your business. We are terminating your account in accordance with our right in Section 14.3.
What about the remaining payments will they be sent on time before the store closes?
Hey @baldigabriele .
Thanks for reaching out.
Since we cannot authenticate you over the Community forums due to the sensitive information that would need to be shared, I am unable to look into the specifics. In this case, it would be best to respond to the email that you have received with this inquiry. They will be able to provide you with additional assistance regarding this situation.
If you are needing assistance as soon as possible, you can attempt to login to your online store using the Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation.
Let me know if you have any questions.