Our app works well for collecting the data. We invoice VAT and fees at this point but have expanded functionality on the way.
I have registered for IOSS in France via avalara, ioss number is in shopify but vat is still being applied on orders to EU over ÂŁ130 or 150 euro?
Also I canât get info on how to get shopify to output all the data I need for the VAT return?
is there even anyone monitoring this thread?
Hi PEZ,
I too have difficulties with the IOSS and Shopify. Where in Shopify were you able to add your IOSS ID number? My company is located in EU but my warehouse is outside of EU, so it seems like Shopify doesnât support IOSS for customers like me. So how did you manage to make it work? Also, I was told that there is no way to create a threshold to only charge VAT on orders less than 150âŹ.
Hi there,
You can input your IOSS into Shopify now, once done the 150 Euro threshold works and ignores taking vat payments when over the limit.
Go into setting, taxes, European Union, VAT on sales to the EU (but then we are located outside of the EU) you may want to check with shopify support for what you should do.
For IOSS reporting I recommend Sheet Master, its a free APP that can generate reports you can migrate into your vat template every month.
hope this helps, Pez
Hi there,
Thank you for your swift reply. Unfortunately I canât seem to register an IOSS as I am already based in the EU 
I found this on Shopifyâs help center: âIf youâre located in the EU or you collect VAT on sales within the EU, then collecting VAT when you ship to customers in the EU from outside of the EU isnât supported.â
Not sure how to get around thisâŚhopefully they will change it in the future, although I would like to have it now now. 
Thanks for the app recommendation! Iâll check it out 
,Miyafiya
Hi Miyafiya
If you are fulfilling from outside of the EU then thatâs a different issue yes, not sure if its OSS you need rather than IOSS but you could speak to Avalara who are tax specialists.
good luck, it was difficult enough without your predicament (
IOSS is for goods under ⏠150 OSS is for Digital Materials
##- Please type your reply above this line
OSS is for businesses located inside the EU IOSS is outside
https://www.quaderno.io/blog/oss-or-ioss-eu-vat-one-stop-shop-rules-for-e-commerce
It is not for digital goods only
1 Like
Could you please advise how we get in touch with your company as we have sent 17 emails to date and countless phone calls to your San Diego âofficeâ (619 704 2321) without any luck over a 2 month period!
You have called us once about 10 mins ago and all I could hear was a child crying and a dog barking in the background which oddly is the same thing you hear when you call the above number and have been transferred to the âoperatorâ. Your phone number sounds all very professional to start with asking if you know the extension of the party you are after but then goes downhill rapidly once you are transferred to the âoperatorâ.
This company appears to be a one-person operation that is overwhelmed.
You have sent us an email informing us that you will cancel our IOSS sub within 3 days unless you hear from us as you havenât already, 17 emails, countless phone calls what else can I do apart from buy a plane ticket and see you in person or use a very athletic carrier pigeon to fly from the UK to California⌠may take longer than 3 days though but will still be quicker than waiting for you guys to call or email us back it would appear?!
Please advise what we should do???
You have to add this
Hello,
It doesnât matter if you are located in the EU or not. IOSS is needed when your goods dispatch from non-EU countries.
I am happy to explain to you the difference between IOSS and OSS, and what are the solutions.
You can send your question to my email ardi.ghorbani@eurora.com
Best,
Ardi
Thank you PEZ.
It is indeed IOSS I need as I am fulfilling from outside of EU. But the feature is not supported on Shopify it seems as my company is registered within EU.
Many thanks for your tip on the tax specialists! I will look it up
ArdiG
I am well aware of IOSS and OSS differences thanks. You can only register for OSS if you are within the EU but we are in UK and use IOSS. We also have a solution to my question which was regarding reporting software.
1 Like
@PEZ OSS has two different schemes called the union scheme and non-Union scheme. Union Scheme OSS is for the goods and as you mentioned you are aware of it is for the EU sellers only. However, the Non-union scheme OSS is for digital services and goods, like ebooks or some online courses (you can find the full list here: https://www.emta.ee/eng/business-client/income-expenses-supply-profit/overview-charging-value-added-tax/list-digital). The difference is the latter is for non-EU sellers who sell digital products and services to the EU customers. Despite the Union scheme, you can register for VAT and OSS for Non-union schemes in any 27-EU state.
Finally, If you are located outside the EU and you sell some online services or digital products to the EU clients you still can use the OSS scheme to pay your vat return for all your EU sales in only one state.
Important update from HMRC for all UK merchants that sell to North Ireland using the #IOSS scheme:
Tell HMRC youâre registered for the VAT Import One Stop Shop in the EU
If youâre registered for the VAT Import One Stop Shop (IOSS) in the EU and sell eligible low-value goods into Northern Ireland, use this service to tell HMRC your IOSS number.
https://lnkd.in/ek6w4Hg
Is your reporting for IOSS or OSS.
CBIT has reporting in their portal but we are currently updating it.
We are not working with OSS for now.
If you all are looking for an automated IOSS solution our Shopify app is up and running and accepting new customers. https://apps.shopify.com/duty-calculator
You can learn more on our product page. https://www.crossborderit.com/shopify
We have gone live with our IOSS app https://apps.shopify.com/duty-calculator
You can learn more on our product page. https://www.crossborderit.com/shopify
I just executed a of test transaction using Razorpay as an opportunity company app. I then cancelled the order thru Shopify and issued a ordinary refund thru the Razorpay dashboard .
Thank you for the mention. Sheet Master helps you quickly create an IOSS excel sheet for monthly reporting https://apps.shopify.com/sheet-master
Hereâs a demo video
