Will Shopify support Wise's new routing number or remove it from Plaid?

Shopify Discussion
1

Hello

Wise just updated their routing number 3 days ago and guess most of Wise users already received an email about that. and the new routing number is not supported in Shopify Payments

The problem is you can still link Wise trough Plaid in Shopify Payments but after you you successfully link wise and redirected back to Shopify Payments page you will get an error “This routing number is not supported”

I already contacted Shopify live chat 3 days ago and they couldn’t find a solution for this

So the question is will Shopify allows the new routing number or they will remove Wise from Plaid?

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2

I faced the same problem. Wise told me that the routing number 026073150 belongs to their banking partner, Community Federal Savings Bank- CFSB. And my account with CFSB is a checking account in a US bank. But Shopify Payments page shows an error “This routing number is not supported” after connecting Wise by Plaid or Manually.

I am still waiting for response from Shopify support? Do they support CFSB? And if Not, what’s the reason not support?

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I dont think you are allowed to use WISE with Shopify anymore its in their updated terms, probably the reason why it won’t work. The reasoning is that WISE is not a “real” Bank, Shopify only allows Major banks and one with a physical address. I am facing the same issues, I am now in the process changing from WISE to OFX

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The real bank behind is Community Federal Savings Bank- CFSB, Wise’s bank partner. Shopify payment requires:

1.A bank account must be a checking account.

  1. In US: USD bank account located in the United States; Eligible for ACH transfers
    → CSFB is eligible to receive payouts from Shopify Payments.

We Need response from Shopify why not support or only a bug?

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Waiting for Shopify account team to reply this problem!!

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I am dealing with the same issue. The new account details still appear to satisfy shopify requirements. I have spoken to a rep who escalated a ticket to have it looked into. If it isn’t going to work then I will probably change to an e-commerce platform that the account will work on, I have multiple accounts and currencies with a credit card through WISE and it sounds like a nightmare to have to deal with changing all of that but I could change to another ecommerce provider in a day or two.

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Hi, I understand. However, I believe that Shopify wants you to use a “real” Bank not a virtual “bank account”. WISE is not a banking company it is a currency exchange company that uses the banks on your behalf. Wise even states that they are not a bank. Are you able to visit CFSB and withdraw money without WISE behalf? Please let me know if you find a solution, after looking everywhere this is what it seems.

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Please let me know what they say I am facing the same issue!

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Please let me know what they say, I am facing the same issues. I am planning to change my banking partners

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Any reply from the Shopify?

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Not yet

12

It seems Shopify fixed it, I connected to Wise using Plaid successfully. Please try!!!

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13

Yeah, just already tried, successfully too. Thank you for following, friend!!

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But instead of 2 days payout as stated i got 5 days payout on my orders. Is that normal?

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Looks like issue is resolved

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I am happy to report it works for me now also.

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17

Thank you it now work I was wrong!

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18

Wise and shopify how works

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Guys, I can’t receive payouts with Wise, support advisor told me that it’s on Wise bank’s end. Can anyone help out with this?

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There are probably loads of possibilities for this. This thread was because wise made changes to usd account numbers (I suspect because they changed the physical bank they use in America. Are you using USD WISE account? Did they provide more error details?