hey shopify the demanded me this and the issue is i didn’t have business assosiation im individual and the other proof my supplier will send it to me in 24 in this month and shopify they told me that they want it in 23 what should i do they will suspend my account or what ??
Hi, @oamouri .
To confirm, are you seeing a banner on your Shopify admin homepage that is requesting you to upload those specific business registration documents? The requested documents are for your Shopify Payments account, correct?
If this is the case, as each account has its own requirements that it needs to meet, you’ll need to speak with our accounts team so that they’re aware that you don’t have the requested documents available on your end. They’ll be able to check your account from our end and see whether or not there may be alternative documents you could instead upload, and advise you on your next steps.
To get in touch with our team, you’ll need to login to your store via our Help Center here so that we can authenticate you against the correct store. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team. You’ll then be connected to our live support team who can help look into this situation in more detail, and they’ll also be able to escalate this matter to the accounts team if required.
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Thanks for sending those screenshots through, @oamouri .
From the banner on your admin, it looks like you were sent an email with further details about the review — can you confirm if you’ve received the email on your end?
If you have, your next step here is to reply directly to that email to let our team know that you operate as an individual and therefore won’t be able to submit a proof of business association. Replying to that email will send your message straight through to the specialized team member that is handling your case — they’re best equipped to support you with this review process, so they’ll be able to let you know of your next steps from here.
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Yes i’m individual and i want to tell you that the other proofs will be able tomorrow if there is no problem ??
As I don’t have access to your account from my end here via the Community Forums, I won’t be able to confirm what will happen to your Shopify Payments account if the documents aren’t submitted on time. Only the accounts team handling your case will be able to provide more clarity for you regarding the situation, so I encourage you to get in touch with them by following the instructions in my earlier reply, if you haven’t already done so.