I’m a Shopify App Store Developer, I want to know if the merchants recieved the reminder email before their yearly subscription be renewed and charged? Because of the local goverment regulation, business have the obligation to inform subscribers before charge. If Shopify doesn’t send the reminder then we have to do this on our own…
Thanks in advance to whoever seeing or replying.
Hi, @MichaelChang !
Welcome to Shopify Community.
Thank you for reaching out to our network and sharing your question. I’d be glad to provide some insight into your question today.
Shopify does not send yearly renewal emails on behalf of app subscriptions, therefore, this is something you will have to consider setting up as the App’s Developer. Since you have full control of the merchant experience within your app, you may even consider adding reminders within the app’s admin in addition to email reminders.
For more information about creating annually recurring charges for apps, please refer to our official documentation.
I trust that answers your question, but I invite you to share your experience with building your app and if we can provide any additional assistance.
Warm regards,