I am working on my page and it page doesn’t seem to load up. has this been happening since Sunday?
Hey, @Alma750 ! Welcome to Shopify Community!
I’d love to look into the issue you’re encountering. In order for me to have a better understanding of the problem, could you please provide more details around the issue and share the answers to the questions below?
- Which pages is the issue happening on?
- Are they happening on one page, or multiple pages?
- Are they pages in your admin, or your website?
- What is the behavior of the page when the issue is happening?
- Does it only display a white screen?
- Does it present an error message?
- What device are you using to work on your website?
- Are you on a browser?
- Are you on the Shopify mobile app?
I’ll investigate once I have the additional information, however, in the meantime, please try to perform the following troubleshooting steps to confirm or rule out the possibility of a local issue:
- Clear the cookies and cache of your browser. After this, completely reboot the browser.
- Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
- Ensure the web browser is up to date on the latest version.
- Try another device, such as another computer or mobile phone.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
- Try the Shopify Mobile app
- Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.
Feel free to update me whenever you can and I’ll help you further if the issue is still there. Thanks!