When an item is added to the cart, and the you proceed to the checkout, Shopify seems to be deducting about 6.7% off the price. We have a discount code running, but this issue is not tied to that code. I have checked and even when not using the code, the price changes once added to the cart. For exa…

When you’re not using the code, the prices are changed in the cart. How about checkout? Is it still changed?

Yes, the price will change, as if someone has programmed it.

Are you using an automatic discount or just a plain discount that needs its code to be applied?

I am not using any discounts right now [WX20240912-203823@2x.png]

:thinking: :thinking: :grimacing: Would you be able to share your store’s link? I’d like to see the issue

Thanks for sending it quickly. I’m looking at it right now and there’s no issue…Hmmm… I’ve added to cart the product from the link you sent me and tried to checkout. Both prices inside the cart and the checkout are the same. [PaulMartin_0-1726145246260.png] [PaulMartin_1-1726145248795.png]

It should be 79.9. The price you see is the changed price. [WX20240912-204944@2x.png]

I’m going to message you, I’ll need you to screenshot something for me.

Ok please contact me, thank you very much for helping me

Wrong discount cannot be uninstalled

Shopify Plus

PaulMartin_1 September 12, 2024, 1:22pm 12

Hi Indigo. I cannot reply to your email anymore because your inbox or something is full. I sent you a message in the Shopify messages instead.

Topic		Replies	Views
Why does the item price change when added to the cart? Shopify Discussion discounts	2	193	September 12, 2024
Why does the checkout price decrease without applying a discount code? Accounting & Taxes troubleshooting	14	297	August 15, 2024
Why doesn't the discounted price stay visible in my cart? Technical Q&A	2	152	December 23, 2020
Prices are being discounted at checkout with no discount being applied Payments + Shipping & Fulfilment	5	148	November 17, 2024
Price in add to cart and at checkout are different Payments + Shipping & Fulfilment	1	68	November 26, 2021

Wrong discount cannot be uninstalled

Related topics