Would you be able to share your store’s link? I’d like to see the issue
Topic summary
A merchant is experiencing an unwanted 6.7% discount being automatically applied at checkout, even without any active discount codes. For example, a $79.9 item shows as $74 in the cart.
Troubleshooting Steps Taken:
- All plugins have been uninstalled, including a previous plugin that offered 10% partner discounts
- No automatic discounts or discount codes are currently active
- Issue persists across cart and checkout
Key Finding:
Another user (PaulMartin_1) initially couldn’t reproduce the issue when testing the store link, seeing matching prices ($79.9) in both cart and checkout. However, the merchant confirmed the price should be $79.9, not the discounted amount being displayed.
Potential Root Cause:
A community member (tobebuilds) suggested the likely culprit: previous discount apps may have modified the actual product prices and compare-at prices through bulk edits rather than creating temporary discounts. The recommendation is to check the affected product variants’ pricing directly in the product settings and manually restore the correct prices by removing any compare-at price values.
Status: The conversation moved to private messages for further troubleshooting with screenshots.