Wrong price showing up when scanning product

Retail & Point of Sale

Topic summary

A UK-based retailer is experiencing an intermittent issue with Shopify Retail POS where scanned products display prices excluding VAT instead of including it.

Current workaround:

  • Closing and reopening the app temporarily resolves the problem
  • The correct VAT-inclusive price then displays properly

Supporting evidence:

  • Screenshots provided showing both the incorrect (VAT-excluded) and correct (VAT-included) price displays

Status: The issue remains unresolved with no permanent fix identified. The user is seeking input from others who may have encountered the same problem or know a solution.

Summarized with AI on October 23. AI used: claude-sonnet-4-5-20250929.
1

Hi,

We are having an issue with our Shopify Retail POS in when we scan a product it is showing the price excluding VAT but it should be showing the VAT as I am in the UK. It seems the only way to fix it is for me to close the app and then open up again. Here are screen shots of before with the issue and after which is the correct price. Anyone else having the same issue and know how to fix it?

Correct price
Correct price1170×2532 166 KB

Incorrect price
Incorrect price1170×2532 167 KB

2

Hi @Ofsants

Make sure your POS is configured to show prices with tax in your UK market settings. Visit Settings → Taxes → UK and check that “All prices include tax” is enabled. Also, verify that your variants have appropriate tax settings. Refresh the POS or log out after making changes.