wrong product please help me to reorder or return my money

Topic summary

A customer ordered a powerful torch kit but received a low-quality shoe rack instead, valued at only 100-200 rupees. They provided screenshots showing the discrepancy between what was ordered and what arrived.

Identified as a scam:

  • Store domain (cgejx1-gp.myshopify.com) appears unreliable
  • Suspicious 80-90% discounts advertised
  • Default placeholder images on homepage
  • Fake contact information (hospital address in Delhi listed)

Recommended actions:

Status: Unresolved. The customer needs to file a formal fraud report with Shopify to pursue refund or resolution.

Summarized with AI on October 26. AI used: claude-sonnet-4-5-20250929.

I ordered a powerful torched but instead it shows poweful shoe rack in my parcel and it cheapest product and there is no torch in it please help me order number # 29691 my order was a powerful torched kit but what i received is powerful rack and it’s not powerful at all bad low quality which is 100-200 rs product> >

> >

Hi @Ringsondilbung

Welcome to the community, but sorry to hear about one more scam.

You can check other topics, but there are a quite few with similar outcome:

https://community.shopify.com/c/shopify-discussions/i-got-scammed-from-brightkins-shopify-com-please-help-me/m-p/3077915

Can you share a full URL of the store?

But you should report it on

https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant

under Fraud.

Stay safe.

https://shopify.com/61124149310/account/orders/28ffd2bb7136cc53243628a0e78659dd

Thank you for sharing link. I do hope you have reported them already.

Becasue to me, that is a clear scam:

  • cgejx1-gp.myshopify.com as store name does not give 1% of a reliable store domain
  • 80-90% discounts, clearly not true prices
  • homepage have default placeholder image, but Ig guess you can not know that
  • there is no contact except for some random email and for address they put hospital in Delhi

Stay safe and watch out for scam stores.