Wrong product received, fake website

Store Feedback

Topic summary

A customer ordered a car play AI box but received a cleaning polish bottle instead. They attempted to contact the seller via email (shoppingcart9299@gmail.com) but received no response, leading them to suspect the website may be fraudulent.

Key Details:

  • Order number: 1859
  • Store URL: ottcastt.myshopify.com
  • Customer seeks either a refund or correct product delivery

Current Status:

  • A moderator suggested filing a formal report with Shopify support
  • Another user reported experiencing the same issue with the identical store and product
  • No resolution has been reached; the discussion remains open with unanswered questions about the legitimacy of the seller
Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Order No 1859

I have ordered car play AI box & received clean polish bottle..

So request to refund money or deliver the correct parcel.

It seems that I have been cheated through fraud website

I am trying to reach to seller but not connected, write email but no response.

shoppingcart9299@gmail.com

2

Hey there @Rahulb Apologies for the distress you are going through at this moment. Would you mind sharing the store website link where you made the purchase from? Also, have you made a formal report here to Shopify support? Please do so if you haven’t

3

https://ottcastt.myshopify.com/collections/all

4

Hi did you get any update same thing happened with me from same account and product.