Wrong Sales tax rates for Vail Colorado...Accounting and Tax Dept Doesn't respond

Shopify Discussion

Topic summary

A Shopify merchant reports that the platform is collecting incorrect sales tax for Vail, Colorado. The town increased its sales tax rate by 0.5% on January 1, 2023, bringing the total to 9.4%, but Shopify only collects 8.9%.

Key Issues:

  • This marks the second consecutive year Shopify has failed to update correct sales tax rates for this location
  • The merchant’s attempts to contact Shopify’s Accounting and Tax Department have gone unanswered despite multiple inquiries
  • Correct tax information is available on the official Vail government website

Similar Problem:
Another merchant in Parker, CO reports experiencing the same issue—Shopify charges 5% instead of the correct 8% sales tax rate. Despite following all recommended steps from Shopify support, the problem persists and is costing them thousands of dollars.

Both cases remain unresolved with no response from Shopify’s tax department.

Summarized with AI on November 21. AI used: claude-sonnet-4-5-20250929.
1

Shopify collecting incorrect Sale Tax

by HUNTER91 in Accounting and Taxes

Town of Vail increased sales tax by 0.5% Jan 1 2023…we should be collecting a total of 9.4% shopify only will collect 8.9%. This is two years in a row that Shopify has dropped the ball update its correct sales tax rates.

Accounting and Taxes department will not respond to multiple enquires about this…so here I am throwing it out to the Shopify Universe… This is completely unacceptable

Correct information can be found here https://www.vailgov.com/government/departments/finance/sales-tax

2

Did they ever fix this? I’m in Parker, CO and they’ve been charging the incorrect sales tax (5% instead of 8%) and it’s costing me thousands of dollars!!! I’ve done everything they said and it still is incorrect.