Wrongful termination of my account

Topic summary

A Shopify merchant’s account selling silver jewelry under their own brand was unexpectedly terminated without warning or explanation. The user invested nearly a year and significant funds building their store.

Key Issues:

  • No reason provided for the termination
  • Appeal form generates an “application error” when submitted (screenshot provided)
  • Unable to contact Shopify support to resolve the situation

Merchant’s Position:

  • Claims their business model is legitimate with no violations
  • Expresses willingness to cooperate and address any concerns
  • Seeking either successful appeal submission or direct contact with Shopify team

Status: Unresolved - merchant is blocked from both operating their store and accessing the appeals process.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.

Hey, my account has been terminated out of the blue without any warning or reasons. I have my own brand and I sell silver jewelry. The termination email they sent me with the form appeal, whenever I submit the form, it says application error as you can see in the screenshot and I can’t even appeal. I have no idea what we did wrong and the thing is, we spent almost a year building this website and it cost us so much money to have it at a high level. We are very cooperative, our business is rock solid and legit, and our business model is legit and no room for any violations. I just wish I could appeal the decision or someone from the team would contact me so we can work this out and fix what they need.

My account is : 1becdc-b9.myshopify.com