WRONGLY charged for uninstalled APP

Shopify Discussion
1

Dear Shopify Support,

I recently noticed that I have been charged for an app that I uninstalled from my store a few weeks ago. This is very concerning to me as I believe I should not have been charged for an app that I am no longer using.

I am also disappointed to say that this is not the first time I have experienced issues with Shopify’s billing system, and as a small business owner, these incorrect charges are not sustainable for my business. I have been a loyal Shopify customer for some time now, but I am seriously considering quitting Shopify as I no longer feel supported by the platform.

Can you please help me resolve this billing issue and assure me that this will not happen again in the future? Your prompt attention to this matter would be greatly appreciated.

Thank you for your time.

Best regards,

sarahsecrets49_0-1679260070762.png
sarahsecrets49_0-1679260070762.png602×552 16.1 KB

2

Hi @sarahsecrets-49 ,

Shopify support needs to go to your account and check this for you. You need to contact the Shopify support to get this settled. Please contact Shopify support here

3

Hi @sarahsecrets-49 ,

I’m sorry to hear you’ve received a charge you were not expecting. App usage charges are associated with an app’s 30-day billing cycle, so you may have canceled your app when the next billing cycle had already started (ie. after the last invoice had already been issued).

As Importify is a third-party app, you would need to contact the developers directly if you believe you were overcharged, as Shopify is merely the transactional intermediary. We cannot stop charges or amend them with express permission from the app developers.