www not redirecting - "Site Can't Be Reached"

Topic summary

A Shopify store owner is experiencing intermittent domain redirect issues after switching back to Shopify. The primary problem is that www.spotlightleather.com fails to redirect to the main site, displaying a “page cannot be reached” error instead.

Troubleshooting attempts:

  • Reset the domain extension without success
  • Contacted support via email but received no response

Current status:
The issue remains unresolved. The website works inconsistently, and the www subdomain redirect is not functioning properly. The user is seeking help to fix the redirect configuration.

Summarized with AI on November 23. AI used: claude-sonnet-4-5-20250929.

I’m having issues with domain once again… Since I switched back to Shopify my website will pick when it wants to work.

When going to www.spotlightleather.com it will not redirect back to my site, it just tell me the page cannot be reached.

I have emailed about this issue with no response.

I have reset the extension domain and it did not fix the issue.

When I purchased this domain originally I purchased www.spotlightleather.com

NOT the line spotlightleather.com