Hello Guys l am trying to set up a shop using the trial period of Shopify . l am getting this error “You can’t use the online store sales channel because of an error To fix this error, add the online store sales channel. You can remove it later.”
l have added the sales channel as shown but sadly still the error is persistent.
Below is an image showcasing the added sales channel.
Hi, @Ramsey555 !
Welcome to Shopify Community. My name is Olivia and I work here.
I’d be more than glad to help you figure this out today, but first a very warm welcome to our platform! I’m excited that you’ve decided to give us a try, and I’d be super interested in hearing more about your experience so far.
To get right into your question, this error should definitely be resolved after adding the online store sales channel. Let’s rule out any local errors to ensure that the change did indeed go through:
If the issue still persists at that point, please share your store URL with me and I will connect with you via email to sort this out.
If that does work, then you might be interested in more resources as you get started on your Shopify journey. There are quite a few components involved with getting your store off the ground and ready for launch. Luckily, Shopify makes it easier than ever to launch your business and start making sales with our launch checklist. Read along with me below:
I also encourage you to check our help page for specific tips and tricks on everything you need to know to get started with Shopify.
We wish you all the success on your future endeavour and I look forward to connecting.
Alright let me try it out and see.
Thanks
Hey Olivia ,l just completed trying out the steps that you suggested but sadly,none worked.
l even removed all Sales Channels and added them back again but none worked.
Pleas help me solve this issue.
Below is a screenshot Shopify telling me the store has been successfully removed yet the store still remains with the error.
My Store name is "Shoe Shelf Kenya"
Hi, @Ramsey555 !
Thank you for getting back to me so quickly and attempting those troubleshooting steps. I’d be glad to take a deeper look at your store, and to do so I will need to connect with you via email.
Please check your inbox and reply to me there.
Warm regards,
Thanks for getting back to me.l have hope everything will work out before my trial expires even though l am having a hard time getting started.
l have responded back to your email.
My store name is :
email address used is my business/agency email:
Hi, @Ramsey555 !
I have received your email reply, and I have followed up with you there. I wanted to clarify that these forums are public, so please refrain from sharing any of your store or log-in details on our thread.
I will also make sure to edit that information out of your last post, and chat with you via email going forward.
Warm regards,
I tried but I’m not sure why it’s not showing up. I have the online store added under sales channel but I still do not see my products on my store. I am on a trial run. My store is mzjaxs10.com
Kindly clear your browser Cache or simply save your Theme by having it sent to you under the theme options… delete it… the reimport it from your mail and all will be well.
Thanks for reaching out to us, @mzjaxs10 .
I very much appreciate your advice for our fellow community member, @ramsey5555 . We love to see this teamwork!
I wanted to chime in and also ask that you make sure to customize your home page to make products visible there, @mzjaxs10 . You can do this by heading to Admin > Online Store > Themes > Customize > Home Page, but also check out this detailed guide for further instruction on customization.
Let us know if any other questions come up.
Warm regards,
HI Olivia,
I actually figured it out. I have been trying for over a week and I found it by accident. I am all set now. Thank you so much for you quick response
That’s awesome, @mzjaxs10 .
I’m so glad to hear that. For any other future viewers that run into a similar issue, would you mind sharing what your solution was?
I’d love to hear.
Thank you,
Kindly share the solution so that other people who may face a similar issue can solve the issue.
Hey man!
I’m facing the same issue as you. Would you be able to explain what was the solution?
Cheers
Thanks for joining our thread, @InPixelsPrints !
While we wait to hear an update from our fellow community user, perhaps you might be interested in trying the troubleshooting steps I previously suggested?
Once you’re able to do that, let me know and I’d be happy to guide you with further steps.
Warm regards,
Hey 
I found the solution hehe. I’m using the 4 months free trial, but I hadn’t chosen a plan yet. As soon as I choose a plan and put my credit card in, the message disappeared (and the store and themes started to work).
I’ll still have my 4 months of free trial, which is great.
Just to let you know that I’ve tried the steps that you mentioned but it didn’t work. Maybe selecting a plan and putting the credit card could be one of the solutions.
Cheers.
Thanks for the quick reply, @InPixelsPrints .
I am sure our readers will find your solution very helpful - thank you so much for taking the time to share it back with us.
Have a lovely rest of your day,
My brother has the same problem.
Can we solve a problem?
And thank you.
Hello guys, well, anyone who faces this problem should choose a 29usd\ month plan or up, and the problem will be fixed
i have the same situation here
