You’ve reached the file storage limit for your plan

Technical Q&A
1

Hi everyone,

I’m trying to upload a new media file to my Shopify store, but I keep getting a “You’ve reached the file storage limit for your plan.” error.

I checked my plan, and it includes 100 GB of storage. To fix the issue, I deleted around 10 GB of media files and videos from my store. However, the problem is still the same.

I found on Google that Shopify may take up to 24 hours to recalculate storage, but it has been over a week, and my storage still hasn’t updated.

I’ve also contacted Shopify customer support, but unfortunately, I haven’t received a clear solution yet.

Has anyone faced this issue before? Any help or guidance would be really appreciated.

Thanks in advance!

2

I believe this message issue is from a 3rd-party app you’re using that isn’t included with your Shopify plan, as Shopify doesn’t specify a storage limit on any plan.

Best regards,
Dan from Ryviu: Product Reviews App

3

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The issue is on the shopify. Not any third party app.

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4

Even though there are no limits mentioned on pricing page, unfortunately they do exist https://help.shopify.com/en/manual/shopify-admin/productivity-tools/file-uploads#file-limits

Plan Limit per store
Starter 100 GB
Retail 100 GB
Basic and Shopify Partner development stores 100 GB
Grow 300 GB
Advanced 500 GB
Plus and Shopify Partner Plus sandbox stores 1 TB
Enterprise 10 TB
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