Hi everyone,
I’m trying to upload a new media file to my Shopify store, but I keep getting a “You’ve reached the file storage limit for your plan.” error.
I checked my plan, and it includes 100 GB of storage. To fix the issue, I deleted around 10 GB of media files and videos from my store. However, the problem is still the same.
I found on Google that Shopify may take up to 24 hours to recalculate storage, but it has been over a week, and my storage still hasn’t updated.
I’ve also contacted Shopify customer support, but unfortunately, I haven’t received a clear solution yet.
Has anyone faced this issue before? Any help or guidance would be really appreciated.
Thanks in advance!
I believe this message issue is from a 3rd-party app you’re using that isn’t included with your Shopify plan, as Shopify doesn’t specify a storage limit on any plan.
Best regards,
Dan from Ryviu: Product Reviews App
The issue is on the shopify. Not any third party app.
Even though there are no limits mentioned on pricing page, unfortunately they do exist https://help.shopify.com/en/manual/shopify-admin/productivity-tools/file-uploads#file-limits
| Plan |
Limit per store |
| Starter |
100 GB |
| Retail |
100 GB |
| Basic and Shopify Partner development stores |
100 GB |
| Grow |
300 GB |
| Advanced |
500 GB |
| Plus and Shopify Partner Plus sandbox stores |
1 TB |
| Enterprise |
10 TB |
Hi @secureweb , you mentioned that you have deleted 10 Gb of files, but you don’t mention if that gets you under this 100 Gb limit. Have you checked that?
I see you’ve included a screenshot of the failed attempt to upload a file, but again, it’s hard to say if it’s like trying to squeeze that after-dinner mint into an overfull belly (if you get my point).
Have you considered why you have so many files or why they are so large? Is it possible to compress some/most? Maybe take a look at the largest files first. I know videos often use up a chunk of data, but for most screens you don’t need super duper large file resolutions because you’re not streaming the shop on a plasma screen as large as the wall (right?).
That might the first step. Let us know how it works out.
@secureweb and any other merchant having this issue. Just like @tim_tairli pointed out Shopify have limited storage space based on your shopify plan. The idea of manually trying to figure out which files to delete to save space or not knowing how much space you have left is frustrating and time-consuming. I factored all this when I developed the Shopify App NexVault (I’m the developer of NexVault). 1) Finding which file is taking much space. 2) Knowing how much space you have used and how much space is left. 3) Getting notification when space usage reaches configured threshold. 4)Compressing files on upload, and after upload.
It is appropriate if a Shopify App can help you resolve the issue you are currently having, you should be aware of the app and test it out and see if it solves your store issue. So if you’re looking for an automated way to handle this rather than doing it manually, feel free to check it out on the Shopify App Store and see if it fits your workflow.
