Your card couldn’t be verified because it was declined. Try adding another card.

Shopify Discussion

Topic summary

Multiple users are encountering a card verification error when attempting to purchase Shopify plans. The error message states: “Your card couldn’t be verified because it was declined. Try adding another card.”

Recommended troubleshooting steps:

  • Contact card provider to check for issues
  • Verify card meets requirements: debit/post-paid credit card, co-branded with Visa/Mastercard/Amex
  • Ensure card supports online purchases and recurring billing
  • Confirm sufficient funds and correct billing address entry
  • Check for transaction amount restrictions

Current status:
The issue appears widespread, affecting at least 6 users. A moderator acknowledged that developers are investigating reports from the weekend regarding merchants unable to pay invoices. Several users report their banks confirm no issues on their end, suggesting the problem may be platform-related rather than individual card issues.

The discussion remains ongoing with no resolution yet provided.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

I hope everyone is fine. I have a problem refusing a Visa Debit card when linked with Shopify to Purchase the Plan. Is there any solution to this problem?

(Your card couldn’t be verified because it was declined. Try adding another card.)

2 Likes
2

Hi, @zunairaakram12 !

The best first step is to reach out to your credit card provider to see if there are any issues. It is up to a card provider to ensure that a payment card is working. Since they are a separate platform from Shopify, we are limited in how we can support its functionality.

To address your issue, please ensure that your credit card or payment method meets the following requirements:

  • It should be a debit card or a post-paid credit card.

  • It should be co-branded with Visa, Mastercard, or Amex.

  • It should be capable of accepting charges in the currency listed for your store.

  • It should be capable of making online purchases.

  • It should be capable of accepting recurring billing.

  • Sufficient funds should be available on the card.

  • Enter the billing address and details exactly as they appear on file with your bank.

  • There should be no restrictions on the maximum amount the bank allows to be processed at once.

You can also check out our Billing FAQ here at this page for more information. Let me know how it goes!

1 Like
3

I don’t know please solve it

4

Hi, @mujtabaghualam !

Are you experiencing the same issue as the original poster?

We did have some reports over the weekend that some merchants were unable to pay invoices, please note that this is currently being looked into by our developers for a fix.

1 Like
5

This problem is very frustrating :person_pouting: please solve it

1 Like
6

Hi Maz, please help as I am facing the same problem.

7

Hi Maz, please help as I am facing the same problem.

8

Hi Maz, I Am facing an issue while purchasing plan, And bank said there is no issue in your account

9

Hi, dear Maz facing same problem please help. I contected to my card provider there is all set from thier side so what should l do now? Please guide.